This Privacy Policy explains how Cloudone-ai.com (“Cloudone-ai.com,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access or use https://cloudone-ai.com (the “Service”). By using the Service, you acknowledge that you have read and understood this Privacy Policy. 

1.Information We Collect

1.1 Information You Provide 

We may collect personal information you voluntarily provide, including: 

• Account details (name, email, password) 
• Billing information (payment method, address) 
• Contact lists or phone numbers you upload 
• Call scripts, audio, or other content submitted to the Cloudone Platform 
• Communications with our support team 

1.2 Information Collected Automatically 

When you use the Service, we may collect: 

• Device information, browser type, IP address 
• Usage data (pages visited, interactions, timestamps) 
• Log files and error reports 
• Data generated by automated calling activity (e.g., call records, status results) 

1.3 Third-Party Integrations 

If you connect third-party tools (e.g., CRM, payment processors), we may receive data in accordance with those providers’ policies. 

2.How We Use Your Information

We use personal information to: 

• Provide and operate the Service 
• Authenticate users and secure accounts 
• Enable automated call and messaging features 
• Process payments and manage subscriptions 
• Communicate with you (service updates, billing notices) 
• Monitor performance and improve the Service 
• Comply with legal obligations 

We do not sell your personal information. 

3.Legal Basis for Processing (GDPR)

Where applicable, we process personal data based on: 

• Contract performance 
• Legitimate interests (e.g., improving security, preventing fraud) 
• Compliance with legal obligations 
• Consent (where required) 

4.How We Share Information

We may share personal data with: 

• Service providers (hosting, payment processing, analytics) 
• Telecommunications partners facilitating call delivery 
• Legal authorities, if required by law or subpoena 
• Successors in a merger, acquisition, or transfer of assets 

We do not share your contact lists with third parties except as necessary to provide the Service. 

5.Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law. You may request deletion where applicable. 

6.Your Rights

Depending on your jurisdiction, you may have rights to: 

• Access your personal data 
• Correct or update inaccurate information 
• Request deletion (“right to be forgotten”) 
• Object to or restrict processing 
• Export your data (data portability) 

Requests may be made at support@tel-one.com 

7.Security

We implement administrative, technical, and physical safeguards to protect personal information. No method of transmission is completely secure, and you use the Service at your own risk. 

8.International Transfers

Your data may be stored in or transferred to the United States or other countries with different data protection laws. We use appropriate safeguards where required. 

9.Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal data from minors without parental consent. 

10.Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service after changes constitutes acceptance.