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Seamless integration between Intercom and Cloud One-Ai

AI voice agents for Intercom integration

Create no-code AI phone call systems with Intercom integration: never miss a call again and convert more leads
Customer support 21 Actions 30 Triggers
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Smart Automation

Transform Intercom workflows with AI voice agents

Automate your Intercom processes with intelligent voice agents that handle calls, collect data, and trigger actions automatically. No more missed opportunities or manual follow-ups.
  • 24/7 automated responses
  • Instant Intercom data sync

No-Code Platform

Set up Intercom integration in minutes, not weeks

Our drag-and-drop interface makes it simple to connect Intercom with your voice workflows. No coding required, no technical expertise needed.
  • Visual workflow builder
  • Pre-built Intercom templates

Advanced Analytics

Get real-time insights from every Intercom interaction

Track performance, analyze conversation patterns, and optimize your Intercom workflows with detailed analytics and reporting features.
  • Call success metrics
  • Intercom data insights

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Available Actions

Powerful actions you can trigger with Intercom to automate your workflows

Find Lead

Finds an existing lead.

Configuration Fields:

Search Field Required STATIC_DROPDOWN

Search Value Required SHORT_TEXT

Find User

Finds an existing user.

Configuration Fields:

Search Field Required STATIC_DROPDOWN

Search Value Required SHORT_TEXT

Create User

Creates a new user.

Configuration Fields:

Full Name SHORT_TEXT

Email Required SHORT_TEXT

User ID SHORT_TEXT

Created At DATE_TIME

Custom Attributes OBJECT

Find Company

Finds an existing company.

Configuration Fields:

Search Field Required STATIC_DROPDOWN

Search Value Required SHORT_TEXT

Send Message

Send a message to a contact (only allowed by admins)

Configuration Fields:

To Required DROPDOWN

Message Body Required SHORT_TEXT

From (Admin) Required DROPDOWN

Message Type Required STATIC_DROPDOWN

Email Required Fields Required DYNAMIC

Create Conversation Without Contact Reply CHECKBOX

Whether a conversation should be opened in the inbox for the message without the contact replying. Defaults to false if not provided.

Create Ticket

Creates a new ticket

Configuration Fields:

Company ID DROPDOWN

Contact ID Required DROPDOWN

Ticket Type Required DROPDOWN

Ticket Properties Required DYNAMIC

List Tags

List all tags.

No additional configuration required

Update Ticket

Updates an existing ticket.

Configuration Fields:

State STATIC_DROPDOWN

Is Open CHECKBOX

Ticket Required DROPDOWN

Snoozed Until DATE_TIME

Ticket Type Required DROPDOWN

Assigned Admin DROPDOWN

Ticket Properties Required DYNAMIC

Create Article

Creates a new article in your Help Center.

Configuration Fields:

Body LONG_TEXT

State Required STATIC_DROPDOWN

Title Required LONG_TEXT

Author Required DROPDOWN

Description SHORT_TEXT

Parent Collection DROPDOWN

Custom API Call

Make a custom API call to a specific endpoint

Configuration Fields:

Required DYNAMIC

Body JSON

Method Required STATIC_DROPDOWN

Headers Required OBJECT

Authorization headers are injected automatically from your connection.

Timeout (in seconds) NUMBER

No Error on Failure CHECKBOX

Query Parameters Required OBJECT

Add Note

Add a note to a user

Configuration Fields:

Note Text Required LONG_TEXT

Email Required SHORT_TEXT

Retrieve a Conversation

Retrieves a specific conversation by ID.

Configuration Fields:

Conversation ID Required DROPDOWN

Find Conversation

Searches for conversations using various criteria

Configuration Fields:

Status STATIC_DROPDOWN

Match Type Required STATIC_DROPDOWN

Search Term Required SHORT_TEXT

Search Field Required STATIC_DROPDOWN

Update After DATE_TIME

Update Before DATE_TIME

Create Conversation

Creates a new conversation from a contact.

Configuration Fields:

Message Body Required LONG_TEXT

Contact ID Required DROPDOWN

Contact Type Required STATIC_DROPDOWN

Reply to conversation

Reply (as an admin) to a conversation with a contact

Configuration Fields:

Message Body Required SHORT_TEXT

From (Admin) Required DROPDOWN

Conversation ID Required DROPDOWN

Add note to conversation

Add a note (for other admins) to an existing conversation

Configuration Fields:

Message Body Required SHORT_TEXT

From (Admin) Required DROPDOWN

Conversation ID Required DROPDOWN

Create or Update Lead

Create or update an Intercom lead.If an ID is provided, the lead will be updated.

Configuration Fields:

Full Name SHORT_TEXT

Email SHORT_TEXT

Phone SHORT_TEXT

Lead ID SHORT_TEXT

Created At DATE_TIME

Unsubscribed From Emails CHECKBOX

Custom Attributes OBJECT

Create/Update User

Update a user within intercom given an email address.

Configuration Fields:

Full Name SHORT_TEXT

Lookup Email Required SHORT_TEXT

Phone SHORT_TEXT

Lead ID SHORT_TEXT

Created At DATE_TIME

Custom Attributes OBJECT

Add/Remove Tag on Company

Attach or remove a tag from a specific company.

Configuration Fields:

Untag ? CHECKBOX

Tag Name Required SHORT_TEXT

Company ID Required DROPDOWN

Add/Remove Tag on Contact

Attach or remove a tag from a specific contact.

Configuration Fields:

Tag Name Required SHORT_TEXT

Untag ? CHECKBOX

Contact ID Required DROPDOWN

Add/Remove Tag on Conversation

Attach or remove a tag from a specific conversation.

Configuration Fields:

Tag Required DROPDOWN

Untag ? CHECKBOX

Conversation ID Required DROPDOWN

Available Triggers

Events in Zendesk that can automatically start your workflows

New Lead

Triggers when a new lead is created.

No additional configuration required

New User

Triggers when a new user is created.

No additional configuration required

New Ticket

Triggers when a new ticket is created.

No additional configuration required

New Company

Triggers when a new company is created.

No additional configuration required

Reply from a user or lead

Triggers when a reply is received from a user or lead (not an admin)

No additional configuration required

Contact Replied

Triggers when a contact replies to a Conversation in Intercom.

No additional configuration required

Reply from an Intercom admin

Triggers when a reply is received from an Intercom admin (not a user or lead)

No additional configuration required

Updated Contact

Triggers when a contact is updated.

Configuration Fields:

Type Required STATIC_DROPDOWN

Lead Added Email

Triggers when a lead enters an email address.

No additional configuration required

Conversation was rated

Triggers when a conversation is rated

No additional configuration required

Tag Added to Lead

Triggers when a tag is added to a lead.

Configuration Fields:

Tag DROPDOWN

Tag Added to User

Triggers when a tag is added to a user.

Configuration Fields:

Tag DROPDOWN

Conversation Closed

Triggers when a conversation is closed.

No additional configuration required

Conversation snoozed

Triggers when a conversation is snoozed

No additional configuration required

Conversation assigned to any Intercom admin

Triggers when a conversation is assigned to an admin

No additional configuration required

Conversation unsnoozed

Triggers when a conversation is unsnoozed

No additional configuration required

Tag added to a conversation part

Triggers when a conversation part is tagged.

Configuration Fields:

Tag DROPDOWN

Lead Converted To User

Triggers when a lead is converted to a user.

No additional configuration required

New Conversation

Triggers when a conversation is created by a user or lead (not an admin).

No additional configuration required

Note added to conversation

Triggers when a note is added to a conversation

Configuration Fields:

Keyword (optional) SHORT_TEXT

Examples of automation flows

Real-world examples of how businesses use Intercom integration to automate workflows

Lead Follow-up Automation

Automatically call new leads from Intercom within minutes of their signup or inquiry, ensuring no opportunity is missed.

Appointment Reminders

Send automated reminder calls for upcoming appointments scheduled in Intercom, reducing no-shows significantly.

Customer Reactivation

Re-engage inactive customers with personalized outreach calls based on their Intercom activity and behavior patterns.

Support Follow-up

Automatically follow up with customers after support tickets are resolved in Intercom to ensure satisfaction.

Sales Qualification

Automatically qualify leads from Intercom before they reach your sales team, improving conversion rates.

Event Notifications

Send instant voice notifications when important events occur in Intercom, keeping your team informed in real-time.
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Frequently Asked Questions 👍

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How quickly can I set up Intercom integration?

Setting up Intercom integration takes less than 5 minutes. Simply connect your Intercom account, configure your voice agent preferences, and start automating your phone calls immediately.

No technical expertise required – our platform is designed to be user-friendly and intuitive.

Our integration syncs all relevant Intercom data including contacts, leads, custom fields, tags, and activity history. Call outcomes and recordings are automatically saved back to Intercom for complete visibility and reporting.
There are no limitations on the number of calls you can make through the Intercom integration. Your plan determines call volume, and you can upgrade anytime. All calls comply with local regulations and include automatic opt-out handling.
Absolutely! You can fully customize your voice agent’s personality, script, voice, and responses based on Intercom data. Create different agents for different Intercom workflows, customer segments, or business objectives.

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